What you get
Every phone we sell is covered by a GRABPE warranty of up to 12 months, as listed on each product page. The warranty period starts on the day your phone is delivered and applies to the device itself, in the condition grade it was sold in.
What is covered
- Functional hardware defects — display, speakers, microphones, cameras, buttons, charging port, sensors and connectivity.
- Battery faults beyond normal ageing (for example, a battery that drops well below the health guaranteed for its grade).
- Repairs are free for covered defects. If a device cannot be repaired, we replace it with an equivalent unit or refund you.
What is not covered
- Physical damage after delivery — drops, cracks, dents, liquid damage.
- Damage from unauthorized repairs, modifications or rooting / jailbreaking.
- Normal cosmetic wear consistent with the condition grade the phone was sold in.
- Software issues not caused by a hardware defect.
How to claim
- Email support@grabpe.in with your order ID and a description of the fault. Photos or a short video of the issue speed things up.
- Our team will diagnose the issue with you and, if it is covered, arrange a free pickup of the device.
- We repair and return the device, or replace / refund it if a repair is not possible. We keep you updated over email throughout.
Before sending a device in, please back up your data and remove all personal accounts and locks — we cannot service a locked phone.