Returns & Replacements

The 7-day replacement promise

Every phone comes with a 7-day replacement window, counted from the day it is delivered. If the device does not match its listing, has a functional defect, or was damaged in transit, we will replace it — and if no equivalent replacement is available, we will refund you in full.

How to start a return

1. Email support@grabpe.in within 7 days of delivery with your order ID and a short description of the issue. Photos or a short video help us resolve it faster.
2. Our team will confirm the pickup and arrange a courier to collect the device from your delivery address at no cost to you.
3. Once the device is received and verified, we dispatch the replacement or issue the refund.

Conditions

• The device must be returned in the condition it was delivered in, with everything that shipped with it.
• All personal accounts and locks (Google account, Apple ID / Find My iPhone, screen lock) must be removed before pickup — we cannot process a locked device.
• Physical damage caused after delivery (drops, liquid, cracked screens) is not covered by the replacement window.

Refund method and timeline

• Prepaid orders — refunded to the original payment method within 5–7 business days after we receive and verify the returned device.
• Cash on Delivery orders — refunded by bank transfer (UPI or account transfer). We will ask for your details over email, and the transfer is made within 5–7 business days after verification.